Contact Us
Last updated: June 24, 2026
Deelivo provides customer support for orders, product questions, shipping updates, damaged or not-as-described item reports, payment questions, returns, privacy requests, and policy questions. Clear information helps us review your request faster and provide the right next step.
Customer Support
Website: https://deelivo.shop
Email: support@deelivo.shop
Phone: +1 615-499-6804
Mailing address: 3340 Kingston Hwy, Kingston, Tennessee 37763, United States
What to Include
- For order questions, include your order number and the email used at checkout.
- For shipping questions, include the tracking number if one has been provided.
- For damaged, defective, incorrect, or not-as-described items, include clear photos or video of the item and packaging.
- For payment questions, include the order number and describe the payment issue without sending full card numbers.
- For privacy requests, clearly describe the right you want to exercise and provide enough information for verification.
Response Time
We try to respond as soon as reasonably possible. Response times may be longer during holidays, high-volume periods, carrier investigations, payment reviews, or when additional evidence is required.
Return and Refund Requests
Return or refund requests must follow the Refund Policy and must be submitted within 30 days of delivery. No-reason returns and change-of-mind returns are not supported. Please contact us before sending any item back.
Official Communication
Customers should use the contact details on this page for official support. Messages sent to unrelated social accounts, advertising comments, review platforms, or third-party websites may not be treated as formal support requests.
Business Information
Deelivo operates https://deelivo.shop and supports customers in the United States market with bedding and bedroom comfort products.