Shipping Policy
Last updated: June 24, 2026
Deelivo provides free shipping for eligible orders placed through https://deelivo.shop. This Shipping Policy explains normal handling, delivery estimates, address responsibilities, tracking, and delay rules for orders containing bedding and bedroom comfort products.
Order Processing Time
Orders are normally reviewed, packed, and prepared within 1-2 business days. Processing may take longer during holidays, high-volume periods, payment reviews, inventory checks, address verification, severe weather, or other events outside normal operations.
Transit Time
After an order leaves fulfillment, estimated transit time is usually 2-4 business days. Delivery estimates are not guarantees because carriers may experience route changes, weather events, service disruptions, high-volume periods, scanning delays, or other issues outside our control.
Free Shipping
Free shipping applies according to the shipping options shown at checkout. If a customer requests a special service, reshipment, address correction, return shipment, or non-standard delivery action, additional costs may apply when permitted by law and store policy.
Shipping Address Accuracy
Customers must provide a complete and accurate shipping address, email address, and phone number when placing an order. We are not responsible for delays, failed delivery, returned packages, or lost packages caused by incomplete, incorrect, inaccessible, or outdated address information supplied by the customer.
Tracking
When tracking is available, tracking information will be sent after fulfillment. Carrier tracking may take time to update after a label is created. If tracking has not updated immediately, please allow time for the carrier scan to appear.
Delivered Packages
A package marked delivered by the carrier is generally considered delivered unless the carrier confirms a delivery issue. If you believe a package was misdelivered, contact the carrier and then contact us with your order number and tracking information.
Lost, Delayed, or Damaged Packages
If a package appears lost, delayed, or damaged, contact us promptly with the order number and any carrier information. For damaged items, keep the item and packaging and provide clear photos so we can review the issue under the Refund Policy.
Shipping Restrictions
Some addresses, regions, products, or delivery methods may be unavailable. We may cancel or modify an order if shipping cannot be completed safely, legally, or commercially using available carriers.
Contact Us
Website: https://deelivo.shop
Email: support@deelivo.shop
Phone: +1 615-499-6804
Mailing address: 3340 Kingston Hwy, Kingston, Tennessee 37763, United States