Privacy Policy

Last updated: June 24, 2026

Deelivo respects customer privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://deelivo.shop, place an order, contact support, interact with our advertising, or otherwise use our store.

Information We Collect

  • Contact information, such as your name, email address, shipping address, billing address, and phone number.
  • Order information, such as purchased products, order number, payment status, shipping status, delivery details, return or refund history, and support messages.
  • Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cookie identifiers, approximate location, and interaction data.
  • Payment-related information processed through secure payment providers. We do not store full credit or debit card numbers on our own local systems.
  • Marketing and advertising information, such as campaign interactions, email preferences, cookie choices, and Google Ads measurement data where applicable.

How We Use Personal Information

  • To process orders, confirm purchases, arrange shipping, provide tracking, handle delivery issues, and support returns or refunds under our policies.
  • To respond to customer service requests, product questions, damaged item reports, privacy requests, and other store communications.
  • To operate, secure, debug, measure, and improve the website, checkout, product pages, collection pages, and customer experience.
  • To detect fraud, prevent abuse, verify transactions, protect customers, and enforce our Terms of Service.
  • To send service messages and, where permitted, marketing or advertising communications.
  • To comply with tax, accounting, payment, consumer protection, privacy, shipping, legal, and regulatory obligations.

Legal Bases and Business Purposes

Where a legal basis is required, we may process personal information to perform a contract with you, comply with legal obligations, protect legitimate business interests, prevent fraud, improve services, or based on your consent for optional marketing and non-essential cookies. For U.S. privacy purposes, we process information for business purposes such as order fulfillment, customer support, website operation, security, advertising measurement, analytics, and legal compliance.

Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to keep the store and checkout working, remember preferences, measure performance, understand traffic, improve product discovery, support analytics, and measure advertising. Some cookies are essential. Optional analytics or advertising cookies may be controlled through browser settings, device settings, platform controls, or consent tools where shown.

Google Ads and Advertising Measurement

We may use Google Ads or similar advertising tools to measure campaign performance, understand conversions, limit irrelevant repetition, and improve ad relevance. Advertising partners may process limited event, device, cookie, and browsing information according to their own terms and privacy controls. We do not use sensitive personal information to target ads, and we do not intentionally upload information about children for advertising.

How We Share Information

We may share personal information with service providers and partners that help operate the store, including Shopify, payment processors, fraud prevention providers, shipping carriers, fulfillment providers, analytics providers, advertising partners, email providers, customer support tools, professional advisers, and authorities where required by law. These parties receive information only as needed for store operations, legal compliance, security, or customer service.

CCPA and U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy rights, you may have the right to request access to personal information, request deletion, request correction, receive information about categories of information collected or disclosed, opt out of certain sale, sharing, or targeted advertising activities, limit certain uses of sensitive personal information where applicable, and avoid discrimination for exercising privacy rights. We do not knowingly sell personal information for money. If our advertising or analytics activity is considered a sale, sharing, or targeted advertising under applicable law, eligible users may contact us to exercise opt-out rights.

Submitting a Privacy Request

To submit a privacy request, contact us at support@deelivo.shop. We may need to verify your identity before completing a request. If you use an authorized agent, we may request proof that the agent is allowed to act for you. Some requests may be limited by legal, security, tax, accounting, fraud-prevention, or order-fulfillment obligations.

Data Retention and Security

We keep personal information only as long as reasonably necessary for order fulfillment, customer support, accounting, legal compliance, security, fraud prevention, and dispute resolution. We use reasonable administrative, technical, and organizational safeguards, but no website, network, or transmission method can be guaranteed to be completely secure.

Children

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy when our store operations, privacy practices, legal requirements, advertising tools, or technology change. The updated version will be posted on this page.

Contact Us

Website: https://deelivo.shop
Email: support@deelivo.shop
Phone: +1 615-499-6804
Mailing address: 3340 Kingston Hwy, Kingston, Tennessee 37763, United States